AFIKLM_case

 

DEVELOPMENT OF A CUSTOMER PORTAL FOR AIR FRANCE-KLM

DEVELOPMENT OF A CUSTOMER PORTAL FOR AIR FRANCE-KLM

As a designer Jurjan has helped conceptualize an Engines and Maintenance Portal. An application that allows Airliner customers to monitor the complete repair process of an engine. Jurjan was responsible for the overall User Experience. His expertise spans both understanding complex systems and execution of detailed nuances. Jurjan is at home bridging conversations between designers and developers and amongst client stakeholders.

PORTAL OWNER: Air France-KLM
DATE: Launched: 2020
PLATFORM: Desktop, Mobile

As a designer Jurjan has helped conceptualize an Engines and Maintenance Portal. An application that allows Airliner customers to monitor the complete repair process of an engine. Jurjan was responsible for the overall User Experience. His expertise spans both understanding complex systems and execution of detailed nuances. Jurjan is at home bridging conversations between designers and developers and amongst client stakeholders

PORTAL OWNER: Air France-KLM
DATE: Launched: 2020
PLATFORM: Desktop, Mobile

Engine_repair2

 

Engine_repair
jurjan-engine-klm

 

DEVELOPMENT OF A PORTAL FOR AIR FRANCE-KLM
Air France-KLM substantially increase the quality and consistency in creating and delivering their digital offering. This portal controls all communication and finance between the Air France-KLM Engine repair departments and the Airliner during repair of aircraft engines.

Together with the Capegemini Salesforce team and developers from TCS, Jurjan developed a portal that allows Airliner customers to monitor the complete repair process. Customers can quickly have repaired status, approve repairs, have insight in repair costs, ask questions and generate management reports. 



 

DEVELOPMENT OF A PORTAL FOR AIR FRANCE-KLM
Air France-KLM substantially increase the quality and consistency in creating and delivering their digital offering. This portal controls all communication and finance between the Air France-KLM Engine repair departments and the Airliner during repair of aircraft engines.

Together with the Capegemini Salesforce team and developers from TCS, Jurjan developed a portal that allows Airliner customers to monitor the complete repair process. Customers can quickly have repaired status, approve repairs, have insight in repair costs, ask questions and generate management reports.

klm_engine_portal_design-Jurjan

 

The portal is an innovative step for Airliner customers because they have all the information and communication in one place. They previously communicated only by email, so this portal is a big step into the future. With this portal transparancy, time and repair cost savings are massive improvements.

The portal was received positively, and work is being done to expand the functionality. The understand-ideate-create approach has proved to be very successful and is also guaranteed for the future within the Air France-KLM organization. Within the process, we have also set up a design system to facilitate future development and to convey an unambiguous look and feel across all digital touchpoints. Air France-KLM therefore does not have to reinvent the wheel with new developments.

JURJAN WAS RESPONSIBLE FOR
›  User Research
›  Service design
›  User interviews
›  Customer journeys
›  Prototypes
›  Functional design
›  UX Design
›  Visual Design

The portal is an innovative step for Airliner customers because they have all the information and communication in one place. They previously communicated only by email, so this portal is a big step into the future. With this portal transparancy, time and repair cost savings are massive improvements.

The portal was received positively, and work is being done to expand the functionality. The understand-ideate-create approach has proved to be very successful and is also guaranteed for the future within the Air France-KLM organization. Within the process, we have also set up a design system to facilitate future development and to convey an unambiguous look and feel across all digital touchpoints. Air France-KLM therefore does not have to reinvent the wheel with new developments.

JURJAN WAS RESPONSIBLE FOR
›  User Research
›  Service design
›  User interviews
›  Customer journeys
›  Prototypes
›  Functional design
›  UX Design
›  Visual Design

Engine-portal-klm-design-jurjan-responsive